The Universal Merchant Bank (UMB) has opened a new branch in the Northern Regional capital, Tamale today October 11, 2017.
This forms part of the bank’s strategic plan to improve its brand visibility and expand its distribution channels across the country.
The opening of the new branch brings the number of UMB branches to 37, a move that puts its strategic plan to reach the unbanked on course.
The Chief Executive Officer (CEO) of the UMB, Mr John Awuah, in an address, indicated that the new branch was part of the bank’s strategy to enhance customer convenience by investing in the expansion of both physical and digital channels especially in the Northern Region.
He noted that the expansion of the bank’s physical presence was critical to meeting the needs of customers in the northern region, adding that the bank had taken steps to capitalise on advances in technology to lead the market as far as digital banking was concerned.
“The new state-of-the-art branch in Tamale brings to existing and potential clients in the area the bank’s rich assortment of financial products services,” Mr Awuah added.
“In the next few years, you can expect to see a UMB that is more technology oriented and that takes even more innovative steps to meet and shape customer experiences,” he added.
The UMB will be opening branches in locations where they are under-represented to remain within close proximity to their cherished clients.
The branch manager Mr. Glen Bakari expressed the hope that individuals and businesses within the Northern region and the neighbouring regions and would take advantage of the superior customer service and quality banking products that UMB has to offer.
Meanwhile, some residents of Tamale who were at the launch expressed their overwhelming joy that UMB has come to the region and are very ready to do business immediately with the bank.
“It is a very great bank, I know them in Sakaman in Accra where I was before coming to Tamale. I'm happy they are here in Tamale and I'm ready to do business immediately with them.” A resident said.
By: Prince Kwame Tamakloe - Tamale