Public Relations Officer (PRO) for the Electricity Company of Ghana (ECG), Mr. William Boateng has explained that technical itches with their servers dedicated to the pre-paid system was the reason why customers were unable to buy pre-paid credit.
He told Rainbow Radio 87.5Fm that their IT experts are working on addressing it.
He said: “We had a challenge, and it was Sunday evening that we got hint of some technical hitch with our server that is serving the BOT prepayment system, and we are talking about Achimota district, Kaneshie district, Dansoman district and Korle bu district. We had a problem with the server, it was not responding to the data of our customers.”
According to him, the data of customers have been migrated unto a new server, and the system is currently running but a bit slow.
“As at Tuesday afternoon, our ICT experts had transferred the data onto a new server. So we started serving from Tuesday. I know it will be slow because of the numbers we are dealing with but this [Wednesday] morning, I’ve been updated and I know we are on course. If you go on our website we said that we are still working on it, and that it has not been completely resolved,” Mr. Boateng added.