The Electricity Company of Ghana (ECG) has been asked by the Public Utility Regulations Authority (PURC) to show just cause why it should be sanctioned for the serve hitches that prevented prepaid customers from purchasing credit for the prepaid meters.
Public Relations Officer (PRO) ECG, Mr. William Boateng explained to Rainbow Radio yesterday [Wednesday] that technical itches with their servers dedicated to the pre-paid system was the reason why customers were unable to buy pre-paid credit.
He said: “We had a challenge, and it was Sunday evening that we got hint of some technical hitch with our server that is serving the BOT prepayment system, and we are talking about Achimota district, Kaneshie district, Dansoman district and Korle bu district. We had a problem with the server, it was not responding to the data of our customers.”
According to him, the data of customers have been migrated unto a new server, and the system is currently running but a bit slow.
However, they have failed to comply with a directive from the PURC to submit details of its emergency response measures.
The directive, according to the PURC, elapsed at 4pm on Wednesday, December 6, 2017.
“Because they did not meet our deadline with regards to reforms, we have decided to initiate our enforcement action with regards to penalty. So we have gone further to require from them to give us a true cause as to why we should not implement our monetary penalties,” the Executive Secretary of the Commission, Mami Dufie Ofori said in a radio interview on Accra-based Citi FM.