Vice Chairman of Health Committee and MP for Asokore Effiduase, Dr. Nana Atiew Afriyie has attributed the challenges confronting the heath sector to the lack of beds, the negative attitudes of health professionals, inadequate drugs for special cases as well as delay and self medication by some patients.
He hinged on the fact that some health persons exhibit negative attitudes in terms of human relations and poor customer services towards patients.
He lamented over the inadequate number of health professionals as compared to the number of patients that visit our health facilities, a situation he said puts undue pressure on the doctors and nurses, adding, he will grade the attitude of health persons in terms of reception and customer relations at 50%.
‘’The attitude of staff in general in the health sector; if I should grade in terms of human relation and customer services in the hospital sector, I will probably give 50%. I will not go above 50%. It is so poor.
“These attitudes are poor. Most people fail to go to the hospital to receive healthcare because of their previous hostile experiences of some healthcare attendants, delay in waiting at hospitals and so on”, he said.
On the death of Mr. Anthony Opoku Acheampon, the Vice Chairman expressed his disgust in the way the deceased was treated.
Speaking to Kwame Tutu on Frontline on Rainbow Radio 87.5Fm today (Wednesday), he said it is a matter of ethics and morality.
There is the need for these health practitioners to change their line of doing things in recognizing the feelings of customers.
There is a referral protocol through which practitioners must follow with regards to the patient’s history, a letter showing reasons why the patient in question cannot be attended to at that particular hospital, sometimes accompanied by a nurse and so on. In his case, he was just sent away. This is bad, he stressed.
Lamenting, he exempted the private sector because they may have some internal policies that binds them but for the public health sector being paid by the tax payer’s money, it is very pathetic the way they treated Mr. Anthony Prince Opoku Acheampon.
Updating listeners on the committee set up by parliament to investigate the case of the deceased, the Speaker of Parliament is angry, very disappointed and wants to bring all persons responsible to book.
The committee is therefore under compulsion to submit the terms of reference to parliament today (Wednesday) after they met yesterday.
‘’We will not disappoint Ghanaians,’’ he said.
By: Priscilla Obeng Asantewaa (Intern, Rainbow Radio)