The Ghana Water Company Limited says it is still committed to attaining excellence in quality management and providing consumers with high-quality services.
To accomplish this goal, the organisation began implementing the ISO 9001:2015 Quality Management System.
Ing. Clifford A. Braimah, the company’s Managing Director, noted that the approach ensures that GWCL consistently provides products and services that meet customer and regulatory criteria while improving customer satisfaction and adherence to applicable standards.
Speaking at the company’s second edition of ‘Accounting to Our Customers’ today, Monday, October 23, 2023, he said the piloting of the Quality Management Systems (QMS): ISO 9001:2015 in Weija and its distribution system has progressed well.
The aim he explained is to achieve certification for production, transmission, distribution, and revenue collection processes.
He also revealed that GWCL had successfully completed two external audits done by external auditors in October 2023 and that “I am delighted to announce that GWCL was recommended for the ISO 9001:2015 Certification, with certification expected in December 2023.”
He stated that the organisation has made tremendous progress in meeting important objectives to ensure the safety, quality, and dependability of water supply services.
He stated that GWCL is in the process of creating Climate Resilience Water Safety Plans (WSP) for all of its operational areas’ water supply systems.
“These plans serve as a comprehensive risk assessment and management approach that covers every aspect of the water supply process, ensuring the safety of drinking water. WSPs have been adopted as a standard for drinking water quality in Ghana. WSP as a Key Performance Indicator (KPI) for GWL operations. We have also adopted it as a policy, implementing and reporting on its progress as part of the National Drinking Water Quality Management Framework (NDWQMF) implementation.”
According to him, “Our commitment to water safety is evident through the development and dissemination of the WSP Operational Policy document and the Drinking Water Quality Policy Statement for GWCL.
These crucial documents were launched on August 9, 2022 during the maiden edition of “Accounting To Our Customers” (ATC 22). Training has been conducted for all regional implementation teams, and WSP documents are in the process of development for 30 Water Supply Systems. We anticipate these documents to be completed and validated by December 2023.”
Water Quality Management and Water Treatment
He added that GWCL has consistently provides Ghanaians with quality water despite the environmental challenges confronting the country.
He maintained that the water they supply to over 4 million customers meets international standards.
“We consistently monitor and manage water quality in all our water supply systems, from raw water quality monitoring to distribution water quality management. Despite environmental challenges such as Galamsey, industrial and domestic waste discharge in our raw water sources, we ensure that the quality of our drinking water meets established standards.
Our quality assurance and control measures align with the Ghana Drinking Water Quality Standards and the National Drinking Water Quality Management Framework (NDWQMF). We achieve this through consistent water quality monitoring, the deployment of improved water treatment chemicals, and quality assurance measures.”
By: Rashid Obodai Provencal/Rainbowradioonline.com/Ghana