The Public Utility Regulation Commission (PURC) has disclosed that it has managed to resolve 10,701 out of 10,987 utility-related complaints in 2021.
The commission says the figure represents 97.49% resolution rate.
According to the PURC, the complaints related to issues of billing, metering, quality of service of supply, unlawful disconnection, damaged property, and nonpayment of utility bills.
Aside from this issue, the purc noted that it also conducted a probe which has resulted in credit sales adjustment to the tune of about ghc5,778,379.20 recovered for consumers.
The board chairman of the purc mr. ebo b. quagrainie said this when commissioning a new regional office in koforidua and also launched the 25th anniversary celebration of PURC.
He further disclosed that the purc has offices in all ten traditional regions.
He added that efforts were underway to expand to the six(6) new regions.
At the same event, the chief of staff akosua frema opare said purc has been playing pivotal role in balancing expectations of stakeholders such us government, legislature, trade unions, industries ,the consuming public and the utility providers on the other hand.
She admonished the purc to mainstream sustainable measures targeted at enhancing quality and reliable services by utility providers and making tariffs more affordable.
She commented them for their role “in engaging stakeholders in a multi-year tariff review that is for the period of 2022 to 2027 which is currently ongoing and generating a lot of public interest and sometimes anxiety. However, it is my fervent hope that all stakeholders will engage actively in this review process and make their voice heard so that the final outcome will benefit the generality of all stakeholders”.