The General Manager, External Communications at the Electricity Company of Ghana (ECG), Charles Nii Ayiku Ayiku, has said that the power distribution company is engaging with the Public Utility Regulation (PURC), on the directive to compensate customers over the recent glitch in their service.
The PURC has ordered the Electricity Company of Ghana (ECG) to compensate customers affected by the recent failure of the ECG prepayment vending system.
According to the order, all categories of customers — residential, non-residential, commercial, and lifeline — must be compensated in the form of one-time electricity credit between October 1 and 7, 2022, as specified by the PURC Act.
Sections 11 and 12 (1) of the PURC Act, 1997 (Act 538) and Regulations 41 and 45 of the PURC (Customer Service) Regulations, 2020 were used to issue the order (LI2413).
Mr. Ayiku Ayiku reacting said the power distributor, led by its Managing Director Mr. Mahama on the way forward.
”We’ve received the order or the information from PURC. As I speak with you, management led by the managing director is engaging the PURC on this. When we finalize the process, I will update you”.
He also revealed that ECG is conducting a system audit.
He explained that the audit would aid in determining what caused the interruptions in purchasing electricity credits by customers in some parts of the country who used both new and old prepaid meters.
Again, Mr Ayiku apologised to consumers noting that although most of the challenges have been fixed, the only hitches they have now is that the system is slow. It is also because we have a lot of people buying credit.
“We are very sorry and apologise to our customers; we understand what they’ve gone through; we as a company are not happy about the situation; we are assuring them that 99% of the challenge has been resolved. We are now moving to conclude the auditing of the system to establish the real problem,” he said on Frontline on Rainbow Radio 87.5 Fm.