The Minister of Energy and Green Transition, John Abdulai Jinapor, has announced government plans to establish a WhatsApp-based system designed to allow users to flag technical faults instantly and trigger a rapid response from repair teams.
This digital initiative aims to eliminate the chronic delays often associated with traditional call centres while significantly improving the line of communication between power providers and consumers.
Speaking on the final day of the President’s “resetting tour” of the Northern Region, Dr Jinapor emphasised the administration’s broader goals for energy reform.
“We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication,” he stated.
The Minister explained that the new system is intended to allow consumers to bypass traditional telephone lines entirely, streamline the reporting process, and provide more immediate assistance.
Elaborating on the functionality of the platform, he said, “We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”
According to Dr Jinapor, this modern approach will ensure real-time service delivery, reduce system downtime, and vastly enhance the customer experience within electricity distribution.
He further assured the public that the transition would deepen digital engagement across the nation’s power sector, marking a significant step toward a more responsive utility infrastructure.
By: Rainbowradioonline.com/Ghana
