The National Communication Authority (NCA) has announced new measures to help ease the chaotic situation that has characterized the ongoing SIM card registration exercise.
A statement issued by the NCA said it has acknowledged the challenges which have marred the process.
It said it was aware of the long queues and human congestion at the customer care centres of Mobile Network Operators (MNOs).
“The NCA understands the frustration and inconvenience of customers in their bid to complete the second stage of the SIM Card registration process. As a result, the NCA has been working assiduously with MNOs and the SIM Card registration application developer to improve the registration process and mitigate the current challenges”, the NCA stated.
The NCA in the statement announced the “deployment of additional registration points commensurate with the subscriber numbers of each MNO to ease congestion”.
It said the registration “outlets such as distributor shops, retail centres and other agent touch points across the country are being used for the SIM registration exercise”. The NCA has therefore called on subscribers to embrace the move to make the process smoother.
It further announced “the deployment of various ad-hoc registration points at various public areas including lorry parks, churches, mosques, etc to ease the congestion at the customer care centres”. The Authority said regarding this policy, announcements will be made to update the public on the availability of such ad-hoc registration points in their respective localities.
Aside from test measures, the NCA says it will create additional temporary locations at various government or state-owned enterprises including NCA Regional Offices, Community ICT Centres established by the Ghana Investment Fund for Electronic Communication (GIFEC), including nationwide post offices.
Meanwhile, the NCA says it will consider the “development and implementation of a daily quota and ticketing system for SIM registration bio capture at the customer care centres. MNOs will develop systems to schedule customers who have completed the first phase, to visit particular centres by a given date or window for the second phase of the registration”.
Read the full statement below
By: Rainbowradioonline.com/Ghana
